Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is generally stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. In the present Privacy Policy, “TWH - THE WAREHOUSE”, “we”, “us”, or “our” references must be understood, where applicable, as including Shopify Inc. whenever they are in charge of performing a particular function on our behalf. Our rights as contained as contained herein are acknowledged by you to the fullest extent permitted by applicable law.

[thewarehouse.jp] (TWH - THE WAREHOUSE) provides users with:

  • the [thewarehouse.jp] website (“Site”);
  • any online accounts, web-based applications or platforms made available for use on any device or technology platform (“Applications”); and
  • any of TWH - THE WAREHOUSE’ products made available on the Site or via the Applications (“Services”). The Site, Applications and Services are all facilities, functions or activities (“Features”) designed to assist your experience.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

The purpose of this Privacy Policy is to inform you about how we process information about you. This Privacy Policy applies to all of the Features operated by TWH - THE WAREHOUSE or its subsidiaries or affiliated companies. From time to time TWH - THE WAREHOUSE may also post product or service specific privacy notices or documentation to explain in more detail how TWH - THE WAREHOUSE handles information related to privacy.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

1.1. Information you provide

When you purchase a product from the Site or sign up for a service operated by TWH - THE WAREHOUSE, you may be required to provide personal information (including, but not limited to, name, address, telephone or age) and other information which can be used to ascertain your identity. TWH - THE WAREHOUSE may combine the information you submit under your account with information from your activity on the Site for the purpose of providing you with a better experience and to improve the quality of our Features, products and services. For certain services, TWH - THE WAREHOUSE may give you the opportunity to opt out of combining such information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

1.2. Cookies

When you visit the Site, TWH - THE WAREHOUSE may send one or more cookies to your computer or device. TWH - THE WAREHOUSE uses cookies to improve the quality of TWH - THE WAREHOUSE’ products and services, including for storing your preferences, improving search results, improving features and tracking your trends so that we can better service you. See Appendix I for a list of cookies used by the Shopify hosting platform.

1.3. Log information

When you access the Site, our servers may record certain information. These server logs may include information such as your web request, your interaction with a product, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.

1.4. Communications

When you send an email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve TWH - THE WAREHOUSE]’ products or services. TWH - THE WAREHOUSE may use your email address to communicate with you about our products or services.

1.5. Third Party Applications

TWH - THE WAREHOUSE may make available third party applications through the Site, such as gadgets, extensions or payment gateways. The information collected by TWH - THE WAREHOUSE is processed under this Privacy Policy when you enable a third party application. Information collected by the third party application provider is governed by their own privacy policies and we recommend that you read and understand their respective privacy policies. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

1.6. Other sites

This Privacy Policy applies to the Site only. We do not exercise control over the sites displayed as search results, sites that include TWH - THE WAREHOUSE’s applications, products or services, or links from within TWH - THE WAREHOUSE’ various Features. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

1.7. Email Marketing & Google Analytics

With your permission, we may send you emails about our store, new products and other updates. Note that our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

1.8. Additional uses

In addition to the above, TWH - THE WAREHOUSE may also use the information we collect to:

  • Provide, maintain, protect, and improve the Features, our services (including advertising services) and develop new products and services; and
  • Protect the rights or property of TWH - THE WAREHOUSE or its users.

In the event TWH - THE WAREHOUSE intends to use the information in a manner different than the purpose for which it was collected, then we will seek for your consent prior to such use.

SECTION 2 – CONSENT

2.1. Obtaining your consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that accept the terms of our Site and therefore you consent to our collecting the information and using within the scope of this Privacy Policy.

2.2. Withdrawing your consent

If you would like to opt-out from having TWH - THE WAREHOUSE collect your information in connection with our products or services, please let us know by contacting us through our Contact page.

Please note that if you delete, block or otherwise restrict cookies, or if you use a different computer or Internet browser, you may need to renew your opt-out choice. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled.

SECTION 3 – THIRD-PARTY SERVICES, INFORMATION SHARING & ONWARD TRANSFER

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

SECTION 4 – BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-on... You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

SECTION 5 – SECURITY

We take reasonable security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. If you provide us with your credit card information, the information is encrypted by Shopify using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, Shopify follows all PCI-DSS requirements and implements additional generally accepted industry standards.

SECTION 6 – DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this policy, we will notify you by indicating in this Privacy Policy that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact from our contact page.

APPENDIX I - SHOPIFY COOKIES

Below is a list of cookies used in Shopify:

  1. _session_id, unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc) ;
  2. _shopify_visit, no data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits ;
  3. _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer ;
  4. cart, unique token, persistent for 2 weeks, stores information about the contents of your cart ;
  5. _secure_session_id, unique token, sessional ; and
  6. storefront_digest, unique token, indefinite if the shop has a password, this is used to determine if the current visitor has access.

This list is for your ease of reference in case you want to opt-out of cookies. Note that the list may vary from time to time and we are under no obligation to inform you of changes to the list.

TWH - THE WAREHOUSE