We have warehouses located in Japan, U.S. & Europe. At this moment, we offer only Standard shipping method.
FREE Standard Shipping on all international orders too!!
Items Shipping from Japan
Items stocked in Japan will be sent to you directly from Japan. Standard shipping will be sent to you in 5-14 Business Days after you order.
Items Shipping from U.S. & Europe
Items stocked in U.S. & Europe will be sent to you directly from U.S. & Europe. Standard shipping will be sent to you in 5-10 Business Days after you order.
* Note:Items Shipping from U.S. & Europe will be marked as "Ships from U.S. / Europe" in product detail page.
Please note that we require Few Business days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible. Shipments will be sent from our warehouse located in Japan, U.S. & Europe. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
* Note:This time frame is an estimate and not a guarantee.
** Note:Does NOT account for time spent at transit times, customs, border inspection facilities, total distance between us and you, etc.
TRACKING YOUR ORDER
You will receive a confirmation email once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-3 Business days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service only have as much information as can be seen by you through your tracking number.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a small window to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please contact us through our contact page, as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you have received it. For more information on how to return your order, please click here. Please note that your parcel will be returned to us if the shipping address is incorrect. In this case, we have to wait for your parcel to be returned to us and then we can either re-ship the parcel to your correct address ( additional shipping charges apply ) or provide you with a refund or store credit in line with our Return Policy.
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason.
Domestic Shipping ( Japan )
Orders will ship 1-5 business ( * Maybe an extra day or 2 for Hokkaido, Kyushu, Okinawa & other islands ) day after you order. Please notice that if your parcel is smaller than H31.2cm × W22.8cm × D2.5cm, it might be delivered into your mailbox.
* Note:Yes, you can track your order but can not arrange delivery time.
** Note:During new releases, holidays, etc. there can be an additional 2-4 business days of processing time.
*** Note:For more detail, Please see the Japanese written page.